Congratulations Kathleen Yanus
January 2011 HCAHPS Employee of the Month
Staff say Kathleen Yanus, Respiratory Therapist, demonstrates excellent clinical skills, a strong work ethic and provides outstanding customer service to patients, families, physicians, staff, and students, and for these reasons and much more, was honored as our January’s HCAHPS/Employee of the Month.
As demonstrated by HCAHPS qualities under the category of "Provides Discharge Instruction", Kathleen took the extra time to explain sleep equipment instructions—sitting down with our patient while providing instructions that will improve the patient’s care after discharge.
An integral member of the Respiratory team for the past eight years, she is known for being thorough, focused and for always being patient-centered. "Kathy’s skill level, professionalism, and personality are remarkable," said Rockland Milne, FACHE, RRT, RPSGT, Director of Respiratory Care and Neurology. "It is these attributes in her that serve to make her a role model for not only new employees, but our section as a whole. Kathy has always been patient-centered in her approach to care."
Congratulations to Kathleen on receiving this prestigious award—she deserves our praise!