Congratulations Donna Johnson & Linda Carson
March 2011 HCAHPS Employees of the Month
In March, we recognized two star employees for their valiant response in going well above and beyond their call-to-duty. Sharing the spotlight, Donna Johnson, Psychology Secretary, and Linda Carson, JMHC Scheduler/Registrar received our HCAHPS/Employee of the Month for facilitating a family member’s loved one to emergency medical care.
As demonstrated by HCAHPS qualities under the category of "Responsiveness of Staff", Donna and Linda went above and beyond to assist our patient’s family.
"Both Donna and Linda recognized the seriousness of the family member’s urgency to get their loved one care right away," said the staff member who wanted to recognize Donna and Linda for their outstanding attention to details in an emergency situation. "They truly went out of their way to expedite the patient’s care and quite possibly—saved the patient’s life! They definitely exemplify the type of employees at WCA who deserve the honor of Employee of the Month."
Thank you, Donna and Linda, for giving your best and demonstrating extraordinary mindfulness regarding the details of your responsibilities. We salute you!