Employee of the Month

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Employee of the month

Amy Baker, August HCAHPS Employee of the Month

One of the best gifts we are given is the gratitude from the patient, that we delivered an impressive patient experience.  This month’s honoree, Amy Baker, Nurse Aide, 4D Unit, August HCAHPS Employee of the Month, received just that—a heart-warming thank you letter from a patient who was appreciative that Amy took care of her.

“I had a hip replacement and wanted to write about the great care I received,” said the patient.  “From the moment I arrived on the 4D Unit, Amy conveyed a compassionate and caring attitude.  I had several concerns about surgery and she comforted me every step of the way.  When I had to get up for the first time after hip surgery, she was there with an encouraging smile.  She made my stay a wonderful experience and I think WCA Hospital is so lucky to have Amy as an employee.  She is one of those rare individuals that will always be remembered because she not only took great care of me, she touched my heart.”

From the bottom of our hearts, we say thank you, Amy, for your remarkable care and service!