Congratulations Brenda Lang
December 2011 HCAHPS/Employee of the Month
At WCA, we consider it our “Mission” to go above and beyond the call of duty not only for our patients, but for everyone who walks through our doors. This month, we celebrate the exceptional work of Brenda Lang, Emergency Department Registered Nurse, who was chosen our December HCAHPS Employee of the Month for being a thoughtful patient advocate.
Brenda demonstrated HCAHPS qualities under the category of “Responsiveness of Staff” when she assisted a family’s out-of-town guest who had exhausted their oxygen supply. She quickly helped the guest obtain an adequate supply of oxygen.
According to her Supervisor, Emelia Lindquist, R.N., Emergency Department Nurse Manager, her genuine concern for her patients is very reassuring. “We are very fortunate to have Brenda on our team. She is an outstanding employee who goes far beyond her duties to accommodate the needs of our patients and their families. She is a great example for others.”
Great care requires nurses to make decisions that really matter—for our patients and their families. Thank you, Brenda, for being a truly devoted patient advocate!