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Understanding Your Bill
Thank
you for choosing WCA Hospital for your healthcare needs. At WCA,
we have a rich history of healthcare excellence. We realize that
hospital bills and health insurance claims can be confusing. We
have designed a "PATIENT FRIENDLY BILLING PROGRAM" to
help you better understand our patient billing process and answer
some of the most frequently asked questions. If you have questions
or concerns about your bill, call the WCA Hospital Customer Service
Line at (716) 664-8216, Monday * Thursday, 9:00 a.m. * 4:00 p.m.
and Friday, 9:00 a.m. * 1:00 p.m.
Note:
No patient is denied services because of inability to pay. WCA
admits and serves patients equally, without regard to age, race,
color or national origin, disability, sex, religion, or ability
to pay.
Insurance/Financial Information
- WCA will submit service charges to your insurance company.
Your physician's bill for services in the hospital are separate
from hospital bills and will not be submitted to your insurance
company by WCA. (Exception: Physicians employed by WCA, i.e.
Family Health Center.)
- Most insurance companies require preauthorization for services
and/or an approved referral from your Primary Care Physician.
Please review your insurance policy and obtain written approval
from your insurance carrier prior to receiving hospital services.
- Insurance deductibles, co-pays, and services not covered by
your insurance company will be billed to you. Ultimately you
are responsible for your hospital bill.
- Insurance does not pay for private rooms unless authorized
by your physician for medical reasons.
- Our Finance Department will assist you with a reasonable amount
of its free services under the Charity Care Program, if you
meet eligibility requirements. For more information call 664-8360.
- If you have questions or concerns about your physician bills,
call your physician's office directly.
- If you have questions or concerns about your hospital bill
contact the hospital billing office at 664-8360. You may request
an itemized bill.
- For your convenience, WCA Hospital accepts Visa, Master Card, and Discover.
- Insurance Alert:
Some providers involved in your care may not participate with
your healthcare plan. Therefore, you may receive a bill from
a nonparticipating provider. If you have any questions, please
check with your insurance carrier.
Back to Patient Information Directory
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